Privacy Policy

This privacy policy describes how Nandan Home & Kitchenware Pvt Ltd collects, uses, and protects your personal information when you use our site or avail yourself of our services. This service includes our online platform for retail sales of kitchen appliances, cookware, utensils, dinnerware, small home appliances, home decor items, and storage solutions, as well as associated operations like customer service and facilitating appliance installation assistance.

Information We Collect

We collect information you provide directly to us when you use our site or services. This includes information you provide when you create an account, place an order, contact customer service, sign up for communications, or participate in surveys or promotions. The types of information we may collect include personal identifiers such as your name, mailing address, delivery address, billing address, and contact details. We also collect transaction information, including details about products purchased, payment information, and order history. Information related to customer service interactions and your preferences may also be collected.

When you visit our site, we may automatically collect certain information about your device and your usage. This may include technical information, browsing patterns, and information collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to operate our business and provide our services. This includes processing and fulfilling your orders, managing your account, providing customer support, and communicating with you about your orders or inquiries. We use your information to improve our online platform and the range of products and services offered. We may use your information to understand how customers use our site and to analyze trends and preferences. With your consent, we may use your information to send you promotional communications and information about new products or special offers. We also use your information to protect the security and integrity of our service and to comply with legal obligations.

Legal Basis for Processing

Our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We will collect and use your personal information where the processing is necessary for the performance of a contract with you (such as fulfilling your order), where we have your consent to do so, where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have a legal obligation to collect or disclose your personal information.

Sharing Your Information

We may share your personal information with third parties who perform services on our behalf, such as payment processors, shipping and delivery companies, and service providers who assist with operational aspects like website hosting, data analysis, or customer support. These third parties are obligated to protect your information and use it only for the purposes for which it was shared. We may also share your information when required by law, to respond to legal process, to protect our rights and property, or to protect the safety of our users or the public. In the event of a merger, sale, or asset transfer, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of information and the purpose for which it is used.

Your Data Protection Rights

Under applicable data protection laws, you may have rights regarding your personal information. These may include the right to access the personal information we hold about you, to request correction or erasure of your personal information, to object to the processing of your personal information, to request restriction of processing, to request portability of your personal information, and to withdraw your consent at any time where we rely on consent to process your personal information. To exercise these rights, please contact us using the physical address provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our site. This helps us analyze site traffic, understand user preferences, and personalize your experience. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our site.

If you have any questions or concerns about this privacy policy or our data practices, please contact us by post at:

Nandan Home & Kitchenware Pvt Ltd
305, Gandhi Marg,
Ground Floor,
Mumbai, Maharashtra,
400001, India